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Intelcom Returns App

Pioneering Seamless Return Process for a Major E-commerce Player

Problem

Intelcom faced the challenge of managing returns for a major e-commerce player, requiring an efficient system for processing returns in convenience stores. The existing process was cumbersome, leading to delays and inaccuracies, negatively impacting customer satisfaction

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Solution

Sidekick Interactive partnered with Intelcom to develop a Proof of Concept (POC) app designed to streamline the returns process. The app featured an intuitive user interface, enabling store employees to scan packages using QR codes and interact with various APIs to confirm returns.

Key features of the app included:

  • Package Scanning: Employees can easily scan QR codes on packages, ensuring accurate and quick identification of returns.
  • API Integration: The app communicates with multiple APIs to validate and confirm the return process, ensuring seamless operation and reducing errors.
  • User-Friendly Interface: Designed for convenience store employees, the app’s interface is straightforward and easy to use, minimizing training time and maximizing efficiency. 
“One of our significant accomplishments was delivering a functional version of the app within just four weeks. This rapid development cycle demonstrated our ability to meet tight deadlines and deliver high-quality solutions promptly.”

Alexandre Boyer-Laporte
iOS Development Lead

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